Terms and Conditions
Shipping & Returns
American Shutters Design utilizes UPS and the US Postal service for ground shipments.
Larger items are shipped via UPS Freight or common carrier (freight) trucks direct to the curb of your residence or building (within the continental U.S. only).
** Please Note: In order to keep shipping charges as low as possible our standard freight service is curbside only. The truck line’s delivery obligation is to bring the shipment to the address of record. Any service beyond this, such as offloading the boxes or bringing it to your door or lobby, may entail additional charges which you will have to pay to the trucking company yourself.
Optional delivery services are available depending on your area. If you require inside delivery or other services please contact us. We will be happy to get a quote for you.
We are not currently set up to ship our great wrought iron and home accessories outside of the USA – but we are working on it.
If there is something you are really interested in please email us we will do our best to get you a shipping quote. Or If you have your own Federal Express or UPS account let us know we may be able to ship on it for you.
When your order ships you will be provided with a tracking or pro number and the name of the shipping company.
All small items will be shipped via UPS and can be tracked at the following web site.
All large or heavy items will be shipped via common freight carrier. In these cases, you will be contacted by the shipping company to schedule a delivery appointment. If you would like to track the progress of your shipment, feel free to contact us at email@example.com
RETURNS & EXCHANGES
American Shutters Design a 30-day return policy. If you are not satisfied with your purchase, we will exchange the product or refund the cost of your purchase, not including freight costs. For shipping included items, the actual shipping charge will be deducted from the return.
Please note – some products, such as clearance items, custom brackets, drapery rods – rings and accessories, Wood Shutters, Blinds, personalized pieces, display items and any custom ordered piece are not eligible for return. Most premium finish items (items that are finished to order) and made to order items (furniture, firescreens, wall plaques etc…) that are returned will require a 10% re-stocking fee. If you have any questions and to whether a particular item is a restock fee item, please inquire with customer service at firstname.lastname@example.org or by calling at 713-265-7969
In order to return an item, you need to obtain a Return Merchandise Authorization from American Shutters Design. You may obtain an RMA by contacting Customer Service by email at email@example.com or by telephone at 713-265-7969. Once you have an RMA it is good for 10 days, so please be sure to ship the product back in a timely manner. We reserve the right to refuse any unapproved return and any return that is not received in our warehouse within 30 days.
Returns should be sent to:
American Shutters Design
2511 W Mount Houston Rd
Houston, TX 77038
Attn: Returns Department
Products that you wish to exchange or return must be in original factory-new condition, and must include all packaging materials, and accessories. Any return received damaged or missing pieces will not be accepted. Please ship your order back to us prepaid and insured via UPS or Federal Express if possible. We have found from past experience that if you package is shipped Parcel Post and damaged or lost you will have a more difficult time getting a claim paid. We can not accept C.O.D. shipments.
If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.
In rare instances we will accept returns older than 30 days but they must be pre-approved by a manager and are subject to a 20% restocking fee on top of any furniture restock or premium finish restock fee already incurred.
Refused shipments are costly. Shipments that are refused for any reason other than damage will be invoiced 10% of the order value for re-stocking plus the cost of the round-trip freight. Ouch!
Damaged and Defective Shipments
We work hard to package your orders securely, accurately, and completely. But it is an unfortunate fact that, once in a while, products may get damaged at the factory or in transit. If your parcel is one of those mistakes, please follow the steps below to ensure a quick and efficient correction
If your order arrives and you see that there is obvious, visible damage, please refuse the shipment and notify us immediately. Do not accept or sign for the shipment. We will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.
If you do not see any visible damage on the outside of the package, please open the cartons and inspect your shipment. Do not sign for truck deliveries until you have inspected the shipment. If the driver will not wait for you to examine the shipment do not sign for it.
If your shipment was delivered while you were out or you find your product has been damaged after you unpack it, please follow the following instructions and notify us immediately.
Damaged or defective shipments must be reported immediately!
Shipping companies require that we contact them with in 7 days on any damaged shipment – So we must be notified immediately to be able to file a claim. Once you have notified us we will issue a call tag or pick up order. You will pay no additional freight either way. We will have the manufacturer send a replacement and we will handle the shipping issues on our end.
Damaged Shipment instructions
Keep damaged item and all packing materials. Do not throw away!
Repack the item in the box in which it was received with the original packaging.
Prepare the following information:
Has the box been bent, damaged, or stressed in any way?
Was the parcel Accepted___ or Refused___?
Would you prefer a Replacement___ or a Credit___?
Contact American Shutters Design via phone or email with the above information: